Policies

Tucker House Inn & Harrison House Suites Policies

The Tucker House Inn & Harrison House Suites are an exclusive Friday Harbor lodging property. Every guest is both important and special to us. Our policies are for the comfort and convenience of all of our guests.

We understand that as the impact of the coronavirus (COVID‑19) continues to unfold, guests have questions and concerns about their upcoming travel plans. Our team of innkeepers is always available by phone and email to assist you.

Rates: By accepting the Guest Stay Contract you agree to our charging your credit card for all payments associated with your stays and any and all fines or damage incurred during your stay. All of our rates are based on double occupancy. There is a $25 per night additional person charge for adults over 2, $20 per night charge for children over age 7 and under 16, and children under age 7 are free. Rates are subject to Washington State lodging and sales tax of 10.3% and 10.5% starting July 1. Our rates are tiered: high season – July and August, summer season – June and September; shoulder season - October and March, April, May; winter season - November through February. During the shoulder and winter season, we have weekend and weekday rates (Sunday – Thursday).

Minimum Stays: There is a two-night minimum required for all stays between June and September, weekends and holidays; a two-night minimum stay is required in Sunshine Suite year round. This is waived for last-minute bookings based on availability. We do offer one-night stays based on availability with a nominal cleaning surcharge depending on the size of the accommodation. For those on multi-day kayaking trips, we will waive the cleaning surcharge for staying two non-consecutive nights.

Cancellation: 

Reservations booked directly with us by phone or through our website after May 26, 2020 for stays from June to December 2020: If you need to change or cancel your reservation on or within two weeks of travel, you will receive a voucher for your full deposit to apply to a future stay within the following 12 months, except for July and August. If you cancel outside of two weeks prior to your arrival, you’ll receive a refund of your deposit less a 15% cancellation fee. If you prefer a voucher as outlined above in lieu of a refund, there will be no cancellation fee. Does not apply to third-party reservations.

Reservations booked on or before May 25, 2020:

We understand that sometimes plans change. We highly recommend travel insurance to help alleviate any unforeseen cancellations or delays. If you need to cancel your reservation, delete dates on a multiple-night stay, or change the dates of your stay, the following fees apply:

  • A 50% deposit of the total reservation is due upon booking. July and August deposits are non-refundable.
  • September through June: 1) if your booking is cancelled 30 or more days prior to arrival, you are charged a cancellation fee of $45 or 15 percent of your initial deposit, whichever is greater. 2) if your booking is cancelled 29 or less days prior to arrival, you forfeit your deposit. See below for further details:
  • For stays of 3+ nights, the remaining balance is charged 14 days prior to arrival and becomes non-refundable
  • For 2-night stays, the remaining balance is charged 7 days prior to arrival and becomes non-refundable

Third Party Travel Agents: If you book through a third party agent (ie. Expedia, Booking.com, Hotels.com), please note that your payment and cancellation policies are set by your booking agent. We offer our best rate guarantee when booking directly with us.

Check In/Check Out: Regular check in is between 4 – 6 p.m. in summer months. Regular check out is at 10:00 a.m. We are happy to store luggage prior to check in and after check out so you can enjoy your remaining time on the island. Please note, check in at Sunshine Suite is 4:00 p.m. and check out is 10:00 a.m. The nights shown on your confirmation are the nights for which your room is reserved.

Innkeepers do not live on site, but are available if you need assistance and for emergencies after hours: (360) 378-2783.

Deposits: Reservations must be secured with a 50% deposit via Visa, MasterCard, Discover or American Express or by full prepayment. Stays of one or two nights require a one-night deposit. Payment in full is due 7 days prior to arrival for stays of two nights and 14 days prior to arrival for stays of three nights or more.

Specials/Certificates: Please call to make your reservation if you are using a coupon, voucher, or gift certificate valued at more than 50% of your total stay. Our online reservation system will automatically charge a one-night deposit. Since payment in full is required one week prior to arrival, your credit card will be charged in full if we have not been notified of your intent. If we have not been notified in advance of your intent to use coupons, vouchers, specials, packages, or certificates and there is a refund due, or if you mailed in your coupon, voucher, or certificate after check-out, there will be a 5% surcharge on any refund. All coupons, vouchers, and/or certificates must be surrendered upon check-in for redemption or your credit card will be charged for the remaining balance.

Breakfast: We serve a full gourmet breakfast that is included in your room rate. Please place your breakfast order no later than 4:30 p.m. the day of your arrival via our website at bit.ly/THHHbreakfast. Your breakfast basket will be delivered to your door the following morning. For multi-night stays, you may place all your breakfast orders at once (simply select the date for each delivery) or up until each afternoon prior by 4:30 p.m. If you are leaving before our breakfast delivery times, we are happy to provide a to-go breakfast for you. Please call us before noon the previous day to order. We are happy to accommodate dietary restrictions, allergies, or preferences for breakfast. Please let us know at least 24 hours in advance of your arrival. Breakfast is not included for guests staying in our vacation rental, Sunshine Suite.

Smoking: This Friday Harbor establishment is non-smoking. Washington State law prohibits smoking within 20 feet of a door or window. Evidence of smoking inside your guest accommodation will be assessed a $250 cleaning fee.

PetsFriday Harbor is a pet-friendly community and there are plenty of parks - one right across the street - for dog walking. The inn is pet-friendly in specified suites and cottages, and pets must be declared when making your reservation. There is a $25 fee per day, per pet, although certified service dogs are exempt from daily pet fee. Please note: certified therapy dogs are not covered under the ADA laws, and are subject to daily pet fee. Furry friends are not to be left unattended at the inn under any circumstances. Guests are responsible for cleaning up after their pet and for any and all damage, including noise.

Washington’s Law Against Discrimination defines service animals as animals that have been trained to assist or accommodate people with physical, sensory, or mental disabilities. Similarly, under the ADA, a service animal is a dog that has been individually trained to perform tasks or do work for the benefit of a person with a disability. The tasks or work the animal does must be directly related to the person’s disability. Please note: certified therapy dogs are not covered under the ADA laws, and are subject to daily pet fee and our pet policy. Read through the Washington State Human Right Commission’s “Guide to Service Animals and The Washington State Law Against Discrimination.

Families: We welcome children of all ages in designated suites and cottages because of the privacy these Friday Harbor accommodations offer. All children must be accompanied by an adult; please do not leave children unsupervised in the room. We have an "Adults Only" policy for guest rooms. We have pack and plays for infants; please let us know that you will require one when making you reservation. Children 7 and under stay free!

Groups: We welcome the opportunity to host your retreat, seminar, wedding or family reunion. With advance planning, the entire facility may be privately reserved. Catering is available.

Quiet Hours: For the safety and comfort of all of our guests, we observe quiet hours from 10 p.m. - 9 a.m.

TransportationThough we are only a block and a half from the ferry, please advise us upon booking if you require assistance with transportation from the ferry or from the Friday Harbor airport (located a mile from the inn).

Concierge Service: Explore the island’s offerings on your own or allow us to help you arrange your adventures. You may want to consider a day of kayaking, scenic flights, hikes, biking, sailing or fishing. San Juan island also offers scuba diving, whale watching, golfing, shopping, theatre, and fine dining – just to name a few of the exciting possibilities!

Property Damage: Guest authorizes up to a $500 charge on their card upon departure in the event of property damage. Damage includes, but is not restricted to: noise complaints, common or private property damage, excessive cleaning requirement, lost, broken, or missing common or private property items, smoking inside the property, pet damage inside the property, and all charges relating to security company or police involvement regarding property occupant’s behavior while in the property or on common premises.

Electronic Privacy: The Owner and this website’s Technical Administrators agree to not sell, refer, rent, or divulge to any third parties the names or personal information of their Guests without prior written consent from the Guests, except under force of law, or for law enforcement purposes relating to policy and property violation. The Owner also agrees to not use Guest personal information for any reason other than its original intended purpose without written consent from the Guests.

Refunds: In the event of a refund, all payment types, including but not restricted to, reservation deposits, balance of payments, damage deposits, total payments, and other payment types will be refunded via the credit card that is on file.

Sunshine Suite Specific Policies (where different from above)

Check-In Time: 4 p.m. (or earlier if ready)

Check-Out Time: 10 a.m. (You will be charged $35 if our cleaners arrive and you are still in the suite.)

Deposit Requirements/Refunds/Cancellation Policy: Same as above.

Maximum Sleeping Capacity: Six people overnight + one pet – strictly enforced.

Delivery of Directions, Instructions and Access Information for the Sunshine Suite: You will receive an email on the day of arrival with parking information and the key code for front and back door. You do not need to check in at the Tucker House Inn & Harrison House Suites. If you arrive earlier than check in time, please give us a call before entering the suite.

Housekeeping: For stays of one week or more, we offer a weekly housekeeping service with a change of linens.

Liability: We are expressly excluded from liability for personal bodily injury while in transit to, or while in the suite.

Excessive Noise: Quiet hours are from 10 p.m. - 9 a.m. There is a $200 fine levied by the Nichols Walk Condominium Association for excessive noise.

Missing Items: Guest authorizes a credit card charge for missing items as per stated damage deposit policies.

Garbage Removal: Instructions for garbage bag removal will be provided. Excessive garbage in the suite that results in additional cleaning costs will be forwarded to you.

Excessive Cleaning Costs: Will be passed on to you. We ask that you wash all dirty dishes and leave all dirty towels on the floor in the main bathroom.

Best Rate Guarantee

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